Send your Samsung device to our repair centre
When sending your Samsung device to us please insure it is securely packaged to avoid any damage in transit, we also highly recommend when sending that you use trackable shipping service such as AnPost registered post, DHL, FEDEX or a regular courier. We cannot be held responsible for items sent to us via normal post.
When received to our repair centre it will be assigned a reference number, then one of our technicians will diagnose the full extent of the issue and then contact you normally the same day we receive it, and confirm the cost of the repair. If you agree to the cost, we will then attempt to repair it. If and when the device is repaired we will contact you for payment.
If you dont want to proceed with the repair there will be a return shipping fee of 8euro in Ireland if you want the device shipped back to you. Otherwise it can be collected from our repair centre anytime, or on request we dispose of the unit in an environmental manner.
CLICK HERE TO PRINT POSTAL REPAIR FORM(PDF 78kb)
FAQ
How do i make payment for the return of my device?
When your Samsung device is ready to be shipped back one of our team will contact you, if suitable you can make payment over the phone using a credit or debit card, otherwise you can choose one of the many easy options listed below.
When my Samsung device is repaired how is it shipped back to me?
All items are returned by Fastway Couriers or insured registered post depending on your location, a signature will be required on delivery. The cost for small items in Ireland is 8.00euro.
Can I track my package while its being shipped?
Yes, when we ship your item we can provide you with a track and trace number if requested. With your tracking number your package can be tracked online.
For An Post Tracking Click here
For An Fastway Tracking Click here
What payments methods do you accept?
Visa
Mastercard
American Express/Amex
Electron
Delta
Laser
3V
Bitcoin
Other misc cards also accepted
Other payment methods we accept are:
Paypal
Cheque
Bank draft
Money order
Postal order
Bank transfer*
Western union*
Direct bank deposit*
Cash paid in person or sent by registered post / courier
*Details will be provided when required. Please note, when paying by cheque, draft or money order, payments must clear in our account before items are released. Please make payments payable to GSM Solutions.